Terms & Conditions

BOOKING CONTRACT

When you submit a booking online or by booking form you will receive an auto generated Booking Summary via email to the email address you provided on the booking form. This does not form a contract between us. A contract shall only arise when we have received your Deposit and have confirmed your booking via email (the Contract).

The Contract for the provision by us of your short-term holiday rental accommodation for the dates of your booking (the Stay) will be between Red Hurworth Leisure Ltd (referred to as “Nest, or we or us”) and the person making the booking and all members of the party who are part of the booking (referred to as “the customer, or your or you”) under the following booking conditions. These booking conditions shall apply to and form part of the Contract and the Contract shall be governed by UK law, these terms and conditions do not affect your statutory rights.

You must be at least 21 years of age at the time of making the booking. At the time of booking or when otherwise requested by us, you must provide a list of names and approximate ages of all adults, children and infants that will be staying in Nest. You are responsible for ensuring that all members of your booking party comply with the Terms of Use (as set out below), however, the Contract for the provision of accommodation is between us and you (as the person making the booking). You are entitled to change members of your booking party prior to arrival provided that you do not exceed the agreed occupancy of Nest’s individual property maximum occupancy rules and provide all details of any such changes to us. The identity of anyone staying at Nest must be disclosed to us prior to their arrival (if they are not mentioned on the booking form). We reserve the right to refuse admittance or require you to leave if this condition is not observed.

 

BOOKINGS, THE DEPOSIT & PAYMENT

Bookings can be made by using our website, by email and by telephone.

Upon acceptance of your booking for Kingfisher, Sandpiper, Nuthatch and Wren full payment will be required.

Upon acceptance of your booking for The Covey you are required to pay a 30% deposit of the cost of the stay (the Deposit). The Deposit covers the cost of reserving your holiday and is non refundable unless we subsequently cannot provide the accommodation. The Deposit is deducted from the cost of your stay with us. Upon receipt of the Deposit for The Covey we will confirm and send you a summary of your booking. The balance will be due no later than 10 weeks prior to the start date of your holiday. 
Full payment is due at the time of booking if your booking is made within 10 weeks of your stay.

We are entitled to cancel a Stay where payment has not been received when due. We will send you a reminder before any such cancellation.

Once you have a confirmed your booking your ability to cancel and receive a return of any monies is set out in our Cancellation terms.

It is your responsibility to ensure that you have adequate insurance in place to cover any loss or damage that you may suffer as a result of any cancellation of your Stay.

You must ensure that all the information you provide us in connection with your booking is true, accurate, current and complete. If any of the details change, you must promptly update your details.

If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If we are unable to make reasonable adjustments to meet that person’s particular needs, we can refuse or cancel the booking.

 

ARRIVAL & DEPARTURE

Check in time for The Covey is from 3pm on the day of arrival, with check out of 10am on your day of departure.

Check in time for Kingfisher, Sandpiper, Nuthatch and Wren is from 4pm on the day of arrival, with check out of 11am on your day of departure

Under normal circumstances times outside of these may be agreed with us prior to arrival or during your stay but cannot be guaranteed.

A late check-out for whatever reason, unless previously agreed, will be subject to an extra charge if this affects the servicing of the property or the arriving guests.

In the event you may not be able to vacate the property and we agree you can stay, you will be liable for the full costs of the normal booking periods for the property and you will indemnify us for losses arising from claims from guests with bookings for the property that need to be cancelled or amended.

PERIOD OF HIRE
You should not arrive before 3pm (The Covey) or 4pm (Kingfisher, Sandpiper, Nuthatch, Wren) on the commencement date, and leave by 10am (The Covey) or 11am (Kingfisher, Sandpiper, Nuthatch, Wren) on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
PRICING
Nest reserves the right to adjust prices quoted by any means due to errors/omissions or changes in the VAT rate.
CANCELLATIONS & AMENDMENTS

Cancellation or amending by you
If you need or wish to cancel your booking, you need to confirm your intention by phone and email as soon as possible and once received in writing we will confirm the cancellation request. It is important that you notify us as soon as possible should you wish to cancel, as this will give us a chance to re-let the property.
If you wish to amend your booking for The Covey before 10 weeks we will normally allow deferment within 12 months of the original booking date, subject to availability and any price change. Any payments made will be held as part payment of that stay.
If you wish to amend your booking for Kingfisher, Sandpiper, Nuthatch or Wren before 6 weeks we will normally allow deferment within 12 months of the original booking date, subject to availability and any price change. Any payments made will be held as part payment of that stay.

Cancellation of The Covey by more than 10 weeks prior to the first day of your stay
If you notify us of your wish to cancel more than 10 weeks before the first day of your stay, you will not be liable to pay the balance.
Where we are able to re-let the property for all or part of the period of your Stay, you will be entitled to the return of all or part of the Deposit, less in all cases an administration fee of £100 to cover our costs and third party costs related to the cancellation and rebooking (such costs include admin costs, bank fees, accounting/online remarketing fees).
The amount we refund to you under this clause will depend on the final letting price that we receive for the new booking (which may be less than you have paid or agreed to pay).
If we are unable to re-let the property for the dates of your stay you will not be entitled to the return of any of the Deposit.
Cancellation of The Covey by you less than 10 weeks prior to the first day
If you notify us of your wish to cancel less than 10 weeks before the first day of your Stay, you will be liable to pay to pay the balance (if you have not already paid it). Where we are able to re-let the property for all or part of the period of your stay, you will be entitled to the return of all or part of the period of your stay, less in all cases an administration fee of £100 to cover our costs and third party costs related to the cancellation and rebooking (such costs include admin costs, bank fees, accounting/online re marketing fees).
The amount we refund to you under this clause will depend on the final letting price that we receive for the new booking (which may be less than you have paid or agreed to pay).
If we are unable to re-let the property for the dates of your stay you will not be entitled to a refund
Cancellation of Kingfisher, Sandpiper, Nuthatch and Wren by more than 6 weeks prior to the first day of your stay
If you notify us of your wish to cancel more than 6 weeks before the first day of your stay, we will refund you in full, less and administration fee of £10 to cover our costs and thirdy party costs related to the cancellation and rebooking (such costs include admin costs, bank fees, accounting/online remarketing fees).
Cancellation of Kingfisher, Sandpiper, Nuthatch and Wren 2- 6 weeks prior to the first day of your stay
If you notify us of your wish to cancel 2-6 weeks before the first day of your Stay,we can’t guarantee you a refund. Where we are able to re-let the property for all or part of the period of your stay, you will be entitled to the return of all or part of the period of your stay, less in all cases an administration fee of £50 to cover our costs and third party costs related to the cancellation and rebooking (such costs include admin costs, bank fees, accounting/online re marketing fees).
The amount we refund to you under this clause will depend on the final letting price that we receive for the new booking (which may be less than you have paid or agreed to pay).
If we are unable to re-let the property for the dates of your stay you will not be entitled to a refund
Cancellation of Kingfisher, Sandpiper, Nuthatch and Wren less than 2 weeks prior to the first day of your stay

We regret that we can’t refund you the cost of any bookings, extras or special requests if you cancel less than two weeks before the start of your stay.
Your inability to travel
Your inability (or the inability of any, some or all of your intended occupants) to travel to and stay at the property (including but not limited to, illness, requirement or recommendation to self-isolate or quarantine, jury duty, incarceration, change in personal or work circumstances, family emergencies and travel delays) remains at your risk and does not give rise to a right to cancel or to receive a refund.
COVID is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having COVID, the customer or any of the party having to isolate or quarantine, or you wishing to shield any members of the party.
There are several options which include cover for COVID related cancellations available from organisations like:
Booking Protect
Coverwise
Trailfinders
Allianz Assistance
Go Compare
Guest First
COVID – 19 related lockdowns affecting you as the lead booking party are subject to separate arrangements which are set out in Clause 4.5.
If you choose not to take out UK Travel Insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
Cancellation by you due to Government restrictions or Local/Regional lockdowns
We acknowledge that Government restrictions or Local/Regional lockdowns are circumstances beyond your control. We have therefore agreed to share the risk of you not being able to travel for these very specific circumstances.
Transfer the holiday to a future date subject to availability, there may also be a price difference of higher or lower (which would be refundable)
Refund in full.
If you do not notify us as soon as possible after you become aware that Government restrictions or Local/Regional lockdowns will likely prevent you from travelling, we reserve the right to reduce the amount returned to you, to a lesser amount as the failure to notify us is likely to have an impact on our ability to re-let the property (or the costs we expend in respect of the Stay such as cleaning, Laundry etc). You should not assume that because we have your address at the time of booking, that we are able to track the circumstances of your locality and any restrictions that may or may not apply to you. We ask you to work with us on this, because we all miss out when unable to re-let the property.
Cancellations by us the owner

In the event that we need to close any of the properties for whatever reason prior to your arrival we will help you find alternative accommodation of a similar standard and offer you a holiday deferment or a credit note or a full refund.

If we need to close any of the properties during your stay, we will help you find alternative accommodation and will refund you the pro-rata rate for the period remaining.

We will not be liable for any other costs whatsoever arising from this action.

Our right to terminate your stay

We reserve the right to refuse to hand over the property to (or to allow the continued occupation by) any person who in our reasonable opinion is not in a suitable state to take charge of it. In this situation, you will not be refunded any money you have paid.
We reserve the right to require any guest to leave the property and the site where, in our reasonable opinion, the guest fails to observe the Terms of Use or otherwise poses a threat to our safety or the safety or enjoyment of other guests or causes damage to property or danger to others. In this situation, you will not be refunded any money you have paid.

Events Beyond our Control
If our performance is hindered or prevented by a Force Majeure Event (please see definition below), we will not be liable to pay you compensation.
For the purposes of this Contract, Force Majeure Event means any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotions or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off or diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary license or consent; (f) collapse of buildings, fire explosion or accident; (g) any labour or trade disputes, strikes, industrial action or lockouts; (h) non-performance by suppliers or contractors; and (i) interruption or failure of utility service.
LIABILITY

You must take all necessary steps to safeguard yourselves and your property.
We, our employees, contractors and representatives shall not be liable to you or your party for loss or damage to property.

We, our employees, contractors and representatives shall not be liable to you or your party for accidents or injuries to you and your party, either within the property or outside unless demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible.

We shall not be liable to you for the failure or non-availability of any particular facility in the property although in all cases we will rectify any such failure as soon as is reasonably practicable.

You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss. For clarification this includes damage other than normal wear and tear and also includes damage to mattresses and any extra cleaning due to failure to comply with the Conditions of Stay.

We cannot be held responsible for the breakdown of mechanical equipment such as boilers, hot tub, nor the failure of public utilities such as water, gas and electricity.

CONDITIONS OF STAY

THIRD PARTY SUPPLIERS (chefs, beauty treatments etc)
If you want to use the services of a third-party supplier whilst staying at Nest you must ask and receive written permission to do so. This may be for a private chef, beauty treatments, cocktail making master class etc (Nest has a pre-authorised list of Suppliers)
Nest would need to see the third-party supplier’s public liability insurance, and any other related/required certification. We would then seek approval from our insurers to allow the third-party activity to take place.
If all insurances and certification are satisfactory to Nest and our insurers, permission to invite these suppliers to our property will not be unreasonably withheld.
Any recommendation of a supplier made by us will be based on our genuine belief or experience or feedback received by us from other guests or local contacts. A recommendation by us of a supplier does not relieve you of the requirement to obtain our written permission as set out above. Nest does not accept liability for the activities of these third-party suppliers. If you bring a third-party supplier to Nest without consent, we reserve the right to ask them to leave.
YOUR OBLIGATIONS IN RESPECT OF THE PROPERTY

Security Deposit

The Covey require payment at least 7 days before arrival of a Refundable Security Deposit of £150. This will be returned once you have vacated the property and we have been able to check for any breakages, damages, stained bedlinen and towels etc.

Supervision
There must be at least one capable and responsible adult over the age of 21 in the property at all times.
You are responsible for the physical supervision of all members of your party under the age of 18 at all times. This is particularly important in all children’s play areas, close to the reservoir, whilst using the trampoline, cycling, scooting around the site as we have farm vehicles driving onsite and lorries such as bin & delivery lorries.

Parties not supervising their children responsibly may be asked to put appropriate arrangements in place for health and safety or leave the relevant facility.
Number of guests staying at the property

Under no circumstances may more than the agreed number/maximum number of guests stated on the website or agreed prior to your arrival occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Nest unless explicit permission is given.

Day/Night Guest Visitors

Under no circumstances are visitors in the day or night allowed onsite without prior agreement.

Events

You must not hold events (such as parties, celebrations or meetings) at the property without consent in advance.

Care of the Property
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period.
You must not use the property for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
Smoking/Vaping is not allowed inside any of the properties or in the Hot tub. Smoking on the grounds should be away from the property, play areas, oil tanks and will be tolerated provided that all cigarette ends are disposed of properly. Vaping is permitted outside (other than the children’s play area) but please be considerate of other guests.

We do not allow any firearms licensed, unlicensed, Crossbows, Archery, Illegal Knives onsite.
Your use of the lodge does not entitle you to charge an electric vehicle or appliance other than personal electronic devices. If you have particular charging requirements, please get in touch before your Stay and we can discuss this.
Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this.
Quiet Time We are located in a peaceful rural setting. As such we ask that you respect our neighbours. Specifically, between the hours of 11pm & 8am noise should be kept to a minimum.
Damage & Breakages We appreciate that accidents can happen and we take a pragmatic and sensible approach to damage and breakages – we would not charge you for the odd broken mug or glass, but please do inform us of any breakages or damage so we can put it right. Any damages will have to be paid for in full within seven days of notification. We recommend that you have insurance in place to cover this. You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If damage occurs to the property as a result of the actions of guests during the stay, where the extent of that damage is so severe that the Owner must (in their sole opinion) cancel and/or refund subsequent bookings, the Owner may bring a claim against you for any loss arising as a result, including the cost of refunding other guests affected by cancelled bookings and any additional administrative fees incurred in respect of the same.
CLEANING

On departure, please leave the property as you found it, in a clean and tidy condition.
Please ensure that you have stripped bedlinen from the beds and left in the bathroom along with all towels used.
All crockery to be washed and dried up (or loaded the dishwasher and started the cycle)
Rubbish to be removed from the property and put it in relevant bins and recycling facilities
Ensure that ovens and barbecues are clean and free from grease.
Please return any furniture or other items that you have moved back to where they were on arrival.
WIFI

Wi-Fi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.

RIGHT OF ENTRY

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. We will do our best to minimise disruption to you if we need to enter the property during your stay.

We shall be allowed to enter the accommodation (without letting you know first if this is not practical or possible) if special circumstances or emergencies happen (for example repairs need to be carried out) or if you break any of these booking conditions.
PLEASE SPEAK TO US/COMPLAINTS
Every effort has been made to ensure that you have an enjoyable stay (we know how much we look forward to our holidays and are sure that you are no different). However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We will do our very best to resolve any issues as soon as we can. We value your custom and want you to return.
If you notice that something is broken or not working properly please tell us even if it is not causing you a problem or discomfort as we want to ensure things are as good as they can be for all guests.
Please not that we are not responsible for any matter which you did not bring to our attention during your holiday. Any reported matter which has not been resolved during the holiday should be advised in writing to Nest within 7 days of the end of your holiday.
SITE HEALTH & SAFETY
We are continually striving to improve accommodation and facilities at Nest and to comply with any new Health & Safety legislation or other legal requirements so you may find that some facilities are temporarily closed for maintenance and/or improvement, some facilities have been altered, there is development or refurbishment work going on in certain areas of Nest or maintenance work is undertaken in and around the property although in such circumstances we try to minimise any inconvenience/disturbance.
HOT TUB HEALTH & SAFETY
The safety of our guests is paramount. The Hot Tub is there for your enjoyment but we require you to observe the Hot Tub Rules. If you or members of your party fail to observe these regulations during your stay we reserve the right to close this facility or restrict your access to it.
Nest Hot Tub Terms & Declaration of Use which needs to be read before using the Hot Tub.
The Hot Tub is tested regularly and we ask that you are not in the Hot Tub at that time. The safety document has been developed with your health & safety in mind when using the Hot Tub & should be followed at all times. Instructions for the Hot Tub & Cover Lifter are located in our handbook and in the property, please ensure you read them before use.
IMPORTANT: Any hot tub that needs to be shut down due to misuse will incur a £75 charge to empty, clean, refill and balance the tub. No smoking in the Hot Tub.
DATA PRIVACY STATEMENT & COOKIE POLICY
See our Privacy & Cookie Policy here:
Rest At The Nest Privacy Policy

DRONES, NIGHT LANTERNS, FIREWORKS, FIREPITS, CANDLES, DISPOSABLE BBQ’S
The use of drones is not allowed without our express written permission. Other guests may be present and we wish to protect their privacy. Fireworks, Night Lanterns, Firepits, Candles & Disposable BBQ’s are explicitly forbidden at the Nest.
ELECTRIC VEHICLE CHARGING
Electric Vehicle Charging is explicitly forbidden at the Nest.
For the purpose of this policy an EV is any vehicle that uses electric motors, either fully or partially, to drive its wheels. It will derive some or all its power from rechargeable batteries which requires connection to the electricity grid (plug-in). This includes fully chargeable and plug-in hybrid cars, motorbikes, buggies, scooters, mopeds, bicycles, utility vehicles and tracked vehicles.
Most EVs are supplied with a domestic charger, commonly known as a ‘granny charger’ or a ‘trickle charger’. These cables recharge the EV using a domestic power source via a 3-pin wall socket. Domestic chargers are not suitable for use in the Property and will create a fire hazard. The use of domestic chargers is strictly forbidden.
We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property.
You are solely liable for any damage or loss suffered by us as a result of your unauthorised use of domestic chargers.
We do not have on-site charging facilities at the Properties and you must make your own arrangements for EV charging.

ALLERGIES

Our Covey and Kingfisher properties are our dog friendly properties.

PETS
We welcome dogs to our Covey and Kingfisher properties only, no other kinds of pets. Our properties are of a high specification and well maintained and are enjoyed by many guests that do not have dogs. Therefore, our policy is strict and you need to be aware of the following requirements before booking and during your stay. Failure to comply with these rules may result in you being asked to leave without compensation.
We usually only accept three dogs at the Covey and one dog at Kingfisher
We do not accept puppies, dogs that are not house trained or bark continuously as they will disturb neighbours and other guests.
You must advise us at the time of booking that you wish to bring your dog, the type and size.
We make a £25 charge per dog per stay.
Dogs must be under strict control at all times while in the property and grounds.
The grounds are not secured and although we are happy for them to wander onto our surrounding fields they must be kept under control at all times. They must not chase any livestock or wildlife.
Any fouling of outside areas must be cleared up without delay. Any ‘accidents’ inside on hard floors should be thoroughly cleaned. If carpets are soiled you should advise us immediately so that we can enlist a carpet cleaning service, at your expense to clean up.
The pet owner must bring the dog’s bed, cage or basket for sleeping in.
Dogs MUST NOT be left alone in the property or elsewhere at any time.
Dogs MUST NOT be allowed into the bedrooms or lie on beds.
Dogs MUST NOT be allowed into the living room or lie on sofas and chairs.
If dogs have been allowed into the bedrooms or on to the sofas and require additional cleaning, we will charge a suitable fee to cover this cost.
Dog owners must ensure that their dogs are clean and free from parasites and fleas before they occupy the property. Failure to do so will incur subsequent & potentially significant charges.
After walks, soiled dogs should be washed and dried outside the property before entry. Please do not use the properties towels to do so.
We recommend that any dog must have insurance which includes sufficient pet liability cover.

Registered guide and hearing dogs belonging to those with visual and hearing impairments are allowed in all our properties.
LEFT ITEMS
It is your responsibility to contact Nest if you believe you have left an item within 7 days of your departure date.
To have a left item returned to you, you will be responsible for payment of packaging and postage and a £10 admin fee to return the item & must be paid prior to the item being dispatched. Left items will be kept for 14 days after your departure date and if not claimed will be disposed of or donated to a local charity.
CHANGES TO OUR TERMS AND CONDITIONS
Nest may revise these terms of use at any time. It is the responsibility of the guest to take notice of changes made
Revised 11/03/23

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